1. Question: What is the minimum order quantity and the payment deadline?
Answer: The minimum order quantity is 500 kg, but we can discuss this on a case-by-case basis. The payment methods are as follows: (1) 30% T/T as a deposit, and the remaining 70% before delivery.
2. Question: How many types of aluminum products do you offer?
Answer: Our main products include polished, anodized, and powder-coated aluminum.
3. Question: Are the prices the same for all colors with the same surface treatment?
Answer: Not yet. For powder-coated aluminum, brighter colors are more expensive than white or gray; for anodized aluminum, colored versions are more expensive than silver, and black is more expensive than colored versions.
4. Question: How do you calculate the weight of the products?
Answer: We can choose between theoretical weight and actual weight based on the customer's requirements.
5. Question: How do you handle quality issues?
Answer: First of all, we have confidence in our products because we have our own raw material factories. The goods go through very strict inspections before delivery. Of course, there may be some unavoidable damages during transportation. If you find that many products have significant quality issues that are indeed caused by our factory, we can negotiate to compensate you for your losses.
6. Question: Can you provide a certificate of conformity (C/O) and other certifications regarding product quality?
Answer: Yes, we can provide both types of certifications according to the customer's requirements.
